Terms & Conditions
Last updated: 05 January 2026
These Terms & Conditions are provided in German and English. The English version is provided for convenience only. In case of discrepancies, the German version shall prevail.
Provider:
Alevora LLC
1621 Central Ave
Cheyenne, WY 82001
United States
hereinafter referred to as the "Provider"
1. Scope of Application
These Terms & Conditions apply to all offers, contracts, and services provided between the Provider and its customers.
Any deviating or supplementary terms and conditions of the customer shall not apply, even if not expressly rejected.
2. Conclusion of Contract
A contract is concluded by:
- written acceptance of an offer,
- confirmation by email, or
- commencement of service provision by the Provider.
Unless otherwise stated, offers are valid for 14 calendar days.
By accepting an offer, the customer confirms that they have taken note of and agreed to these Terms & Conditions.
3. Services
The Provider offers services in particular in the areas of:
- web design and web development,
- hosting and technical infrastructure,
- domain registration and management,
- maintenance, support, and ongoing services,
- graphic design and print preparation services.
The specific scope of services is defined exclusively in the respective offer or order form.
No specific economic, technical, or marketing success is owed unless expressly agreed in writing.
4. Customer Cooperation Obligations
The customer undertakes to provide all content, information, access data, and approvals required for the provision of services in a complete, accurate, and timely manner.
4.1 Deadlines by Type of Cooperation
Unless otherwise agreed in the offer or project plan, the following deadlines apply:
- Technical access and logins: within 3 calendar days
- Content and materials: within 10 calendar days
- Approvals and feedback: within 5 calendar days
4.2 Minimum Level of Cooperation
Customer cooperation obligations are deemed fulfilled if:
- at least 90 % of the requested content is provided,
- all required access data is provided in working order,
- approvals are given within the defined deadlines.
Incomplete, delayed, or unsuitable cooperation does not constitute proper fulfillment.
4.3 Consequences of Delay
In the event of delayed or missing cooperation:
- agreed deadlines and schedules shall be automatically extended,
- the Provider shall not be deemed in default,
- additional effort may be charged separately.
4.4 Additional Services
Services not included in the agreed scope of services shall be deemed additional services and may be charged separately based on actual effort or as specified in the offer.
5. Acceptance of Project Services
5.1 Acceptance Period
Unless otherwise agreed, the acceptance period is 10 calendar days from the provision of the service.
5.2 Deemed Acceptance
Acceptance is deemed to have occurred if:
- the customer provides written approval,
- the service is put into productive use, or
- no material defects are reported in writing within the acceptance period.
5.3 Defects
Material defects are those that significantly impair the agreed main function and are objectively reproducible.
Minor deviations, in particular design-related issues, changes in taste, or representations based on customer specifications, do not entitle the customer to refuse acceptance.
5.4 Rectification
The Provider is entitled to remedy justified defects within a reasonable period of time.
There is no entitlement to unlimited or repeated rectification.
6. Hosting, Domains, and Contract Terms
6.1 Commencement of Contract
Hosting and domain services commence upon technical provisioning of the infrastructure or successful registration or transfer of the domain.
6.2 Minimum Term
Unless otherwise agreed in the offer, the minimum term is 12 months.
6.3 Renewal
After expiry of the minimum term, the contract is automatically renewed for a further 12 months, unless terminated in due time.
Termination after the applicable notice period shall only take effect at the next regular contract end date.
6.4 Termination
- Hosting services: termination at least 30 calendar days before the end of the contract term
- Domain services: termination at least 45 calendar days before the end of the contract term
Early termination during the minimum term is excluded.
Termination of individual services does not affect other ongoing contractual relationships.
6.5 Consequences of Termination
Upon termination of the contract, the Provider is entitled to deactivate websites, data, and email accounts.
The customer is responsible for securing their data in a timely manner.
The Provider has no obligation to retain data.
6.6 Service Level (Light)
The Provider delivers hosting and technical services with industry-standard care, using a Swiss hosting provider.
Continuous or uninterrupted availability cannot be guaranteed.
Short-term interruptions may occur in particular due to maintenance work, security-related updates, or disruptions at third-party providers.
6.7 Separation of Services
Hosting and domain services constitute independent continuing obligations.
Project services, retainer services, consulting, or other services are subject to separate terms as defined in the offer or supplementary contractual conditions.
7. Payment Terms
All prices are exclusive of value-added tax, unless otherwise stated.
Recurring services are billed in advance.
Invoices are payable within 10 calendar days without deduction.
7.1 Late Payment
In the event of late payment, the Provider is entitled to suspend or withhold services in whole or in part.
The obligation to pay remains in force during any suspension.
7.2 Reminder and Reactivation Fees
- Reminder fee: CHF 20.– per reminder
- Reactivation of suspended services: CHF 75.–
8. Intellectual Property
All concepts, designs, workflows, automations, templates, scripts, methods, processes, tools, systems, and materials remain the exclusive intellectual property of the Provider.
Upon full payment, the customer receives a simple, non-transferable right of use for the contractually agreed purpose.
Any further use, distribution, or modification requires the Provider's prior consent.
9. Third-Party Providers and External Services
The Provider is entitled to engage external developers, designers, specialists, and technical or infrastructural third-party services to perform contractual obligations.
The Provider is not liable for failures, changes, or services of third parties unless caused by willful misconduct or gross negligence.
10. Liability
The Provider is not liable for damages, delays, or service interruptions caused by circumstances beyond its reasonable control.
Liability for slight negligence is excluded to the extent permitted by law.
Liability for indirect damages, consequential damages, data loss, or loss of profit is excluded to the extent permitted by law.
11. Search Engines and Online Performance
The Provider does not guarantee specific search engine rankings, reach, conversions, or economic success.
Search engine rankings and online results depend on numerous external factors beyond the Provider's control.
12. Browser and Device Compatibility
Websites are optimized for modern, commonly used browsers and standard market devices.
Compatibility with outdated browser versions, uncommon systems, or special devices is not guaranteed.
13. Graphic and Print Services
The customer is obliged to carefully review all print data, proofs, and control documents.
By granting print approval, the customer assumes full responsibility for content, design, and accuracy.
The Provider is not liable for errors identified after approval.
14. Permitted Use
In particular, the following are prohibited:
- unlawful content or activities,
- racist, discriminatory, or immoral content,
- spam, misuse, or attacks on systems,
- excessive use of resources to the detriment of third parties.
In the event of violations, the Provider is entitled to block content, suspend services, or terminate contracts with immediate effect.
15. Contact Information
The customer undertakes to provide correct and up-to-date contact and company information and to notify changes within 10 calendar days.
Costs arising from incorrect or outdated information may be charged to the customer, with a minimum fee of CHF 20.–.
16. Confidentiality
Both parties undertake to treat all non-public information obtained in the course of the cooperation as confidential.
This obligation continues beyond the termination of the contractual relationship.
17. Severability Clause
Should any provision of these Terms & Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
18. Governing Law and Jurisdiction
These Terms & Conditions are governed exclusively by Swiss law, excluding conflict-of-law rules.
The exclusive place of jurisdiction for all disputes arising out of or in connection with this contractual relationship is Zurich, Switzerland, insofar as legally permissible.
Personal data is processed in accordance with the Provider's Privacy Policy.